Frog Xtra Terms of Service

Thank you for purchasing Frog Xtra.These terms clarify exactly what you are purchasing, what you can expect and the support you will get from us. If you have any questions, please get in touch and the team will get back to you as soon as possible.

Dr Rachel Morris

The terms and conditions set out below apply to your purchase of the membership, “Frog Xtra” offered by Wild Monday. Please read them carefully as they affect your rights and liabilities under law and set out the terms under which Wild Monday (“we”, “us” or “our”) provide services to you, as purchaser of the Frog Xtra membership. These terms are subject to any rights you have under UK consumer law to which we are bound to and which cannot be waived.

Membership Outline

Frog Xtra is a membership which gives you access to online resources to accompany the You Are Not a Frog podcast, with tools drawn from coaching, neuroscience and leadership thinking to help you reduce stress and manage your work-life balance. 

Membership Specifics

Following purchase you will receive access to the membership content.

You will be able to work through the material in your own time.

The resources have been tried and tested by individuals who are over the age of 18 and from various different backgrounds. In working through the material, they have been able to take practical actions to reduce stress and beat burnout.These tools are available on-demand for you to complete entirely at your own speed and at a pace that works for you.

Whilst we have every confidence that the resources will allow you to achieve the outcomes you want, it is not possible to provide any guarantees that you will experience any specific results. Failure to use the resources will limit your ability to benefit from the information provided and will significantly limit any results. The tools are not bespoke and includes general advice. These materials do not replace medical guidance based on your individual circumstances. At no point should you delay in obtaining medical input from health professionals. 

It is your individual responsibility to apply what is shared to your personal circumstances both during the course and afterwards. Each individual is unique and their starting position and commitment is unique to them. The aim is that by using these materials you will have new information, strategies and techniques to manage your work-life balance.

Please be aware that the resources are delivered entirely in English and no translations are provided for videos or text.

Support

Should you require any technical support then we are happy to help you to get up and running. Please email [email protected] and you will receive a reply between Monday to Friday from 9am until 5pm. We aim to respond to you within 48 hours – or two working days. 

Once you have finished going through the material you may wish to work with us further. We offer a range of training, support and memberships for individuals, teams and organisations. If you would be interested in hearing how we can work together further then get in touch at [email protected]  

Privacy and Confidentiality

Your privacy and protection of your personal data is important to us. We will keep your personal data confidential and will never share it with unconnected third parties. Your payment information will be processed by a secure third-party processor. We will be provided with your email address and name but never be provided with your financial information. 

For more detail on how we manage your data you can view my/our privacy policy here.

Refunds and Cancellation 

As you are purchasing digital content which includes data which is produced and supplied in digital form you are only entitled to a refund in limited circumstances.  In purchasing the membership you are waiving your rights to a refund unless the statutory circumstances for refunds are met. 

Should you consider that the digital download is faulty for any reason then please confirm so immediately and a further copy will be provided. Should you have any concerns or questions please contact me on [email protected].

If you have purchased an online course, you will have access to it for as long as the course is available on our learning management system. If you have purchased a membership via monthly or annual subscription, you will have access to materials for as long as your subscription is active and fully paid.

If you have any issues in accessing the materials you have purchased, please contact us at [email protected] 

Intellectual Property 

You will be provided with digital resources. At all times, even following purchase, the intellectual property rights and copyright connected with those materials remain ours, Wild Monday’s. You have the right to use the materials as learning tools but you are not permitted to duplicate, imitate or provide copies to third parties whether for free or as part of a sale. 

Feedback and Complaints

If you have any feedback please do share it with us. It is always great to receive words of praise and also helpful to get constructive comments. We really hope that you love the resources as much as we do but if you would like to make a complaint this should be made to made in writing to [email protected] 

General
We intend to rely on the written terms set out in these terms and conditions in respect of the course delivered to you. These written terms shall constitute the entire agreement between us.

If any provision or part-provision of these terms and conditions is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any such modification or deletion shall not affect the validity and enforceability of the rest of these terms and conditions.

These Terms are governed by English law. The Courts of England & Wales have exclusive jurisdiction over any matter and proceedings arising out of your purchase of the course.